Returns & Store Credit Policy
We want you to love your SiavSoap experience. If an unopened and unused item isn’t the right fit, please contact us within 14 days of delivery to request store credit. The product must remain sealed, unused, and in its original condition.
Because our soaps are personal-care products, we are unable to accept returns, exchanges, or offer store credit for opened, used, or damaged items due to customer handling. For hygiene and safety reasons, all eligible items must remain unopened, unused, and in their original condition.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item(s).
Returned items will undergo an inspection process to ensure they meet our return requirements. Once the item is received, inspected and approved a store credit will be issued for the eligible item(s).
Please Note: Customers are responsible for return shipping costs.
Thank you for choosing SiavSoap. Your trust and support mean the world to us. We are committed to creating a beautiful experience from the moment your order is placed to the moment it becomes part of your self-care routine. We look forward to serving you again.